The camcorder displays an error code with the letter C: or E: followed by a number.
Error codes display to help diagnose issues detected by the camcorder. Below is a list of common error code numbers, followed by their causes and the necessary steps to resolve the issue.
IMPORTANT:If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals, Specifications and Warranty information for your Sony product is available online.
NOTE: The xx in the error codes below represent any random numerical digits and does not affect the overall diagnosis of the issue.
Error Code Cause Resolution
C:13:xx The recording media you are using is either not supported for use with the camcorder or the media has a problem. Make sure the recording media you are using is supported for use with the camcorder or try using different recording media. When using a memory card, make sure it is inserted in the correct position.
NOTE: If you have a DVD camcorder and are using a recordable DVD, the disc may be dirty or have scratches; try cleaning the disc with a soft cleaning cloth.
If the issue is not resolved and it is determined that service may be required, be sure to send the recording media with the camcorder for evaluation.
C:21:xx Moisture condensation has occurred.
Remove the recording media from the camera.
Leave the media compartment open for at least one hour.
Insert different recording media into the camcorder.
Power on the camcorder.
C:22:xx The video heads are dirty.
Clean the video heads using a dry head-cleaning cassette.
C:04:xx
C:23:xx The battery being used is not an InfoLithium® battery.
Replace the battery in the camcorder with a Sony® InfoLithium battery or connect the supplied AC power adapter.
C:31:xx
C:32:xx The camcorder has detected an issue that may require a power reset.
Turn off the camcorder.
Remove the battery or disconnect the AC power adapter for 60 seconds.
Insert the battery or reconnect the AC adapter.
E:31:xx This may occur on hard drive camcorders and indicates there is a format error on the camcorder hard disc drive. Some kind of data corruption may have occurred. If possible, first try to back up any data saved on the camcorder hard disc drive to a computer. It will be necessary to try reformatting the hard disc drive in the camcorder.
E:20:xx
E:40:xx
E:60:xx
E:61:xx
E:62:xx
E:91:xx
E:94:xx The camcorder has detected an issue that may require service.
Reset the camcorder to factory specifications to try resolving this issue.
If the issue is still unresolved, service may be required.
Courtesy of sony.com
